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At New Heights Merch, we are committed to delivering your order as quickly and efficiently as possible. Below, you’ll find details about our shipping process, estimated delivery times, and important information regarding international orders.
1. Processing Time
- Orders are typically processed within 3-7 business days (including weekends).
- During peak seasons, processing may take longer due to high demand.
2. Shipping Time & Delivery Estimates
Estimated delivery times depend on the shipping destination:
The subject delivery time is usually around 2-4 weeks (excluding processing time) to almost all countries. Shipments for the UK can take around 40 business days.
3. Tracking Your Order
- Once your order is shipped, you’ll receive a tracking number via email.
- You can track your shipment using our Order Tracking Page or the carrier’s website.
- If your tracking information is not updated immediately, please allow 2-3 business days for updates once it is shipped.
4. International Shipping & Customs
- We ship worldwide! However, some regions may have longer transit times due to customs clearance.
- Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
- If your order is held by customs, please contact your local customs office for assistance.
5. Split Shipments
- If your order includes multiple items, they may arrive in separate packages due to stock availability and shipping locations.
- Don’t worry, this will not affect your shipping cost.
6. Lost or Delayed Shipments
If your package has not arrived within the estimated timeframe:
✅ Check your tracking number for updates.
✅ Confirm your shipping address was entered correctly at checkout.
✅ Visit your local post office to see if they are holding the package.
If your package is lost in transit, please contact our support team at [email protected], and we’ll assist you in resolving the issue.
7. Wrong Shipping Address?
- If you entered an incorrect address, contact us within 24 hours of placing your order.
- Once an order has shipped, we are unable to change the address.
8. Non-Delivery & Refund Policy
- If your package is marked as “Delivered” but you haven’t received it, please check with neighbours or your local post office.
- We are not responsible for lost packages due to incorrect addresses provided by the customer.
- Refunds for lost shipments are considered on a case-by-case basis.
9. Shipping Delays
- Shipping times may be delayed due to factors beyond our control, such as weather conditions, customs processing, or courier issues.
- If your order is delayed beyond the estimated delivery time, please be patient and check your tracking details for updates.
10. Contact Us
For any questions related to shipping, feel free to contact us at [email protected]. We’re happy to assist! ????
